Delivery Policy
At The Brand Indigo, we are committed to providing timely and efficient delivery of all our digital marketing and design services. Our delivery process is designed to ensure that our clients receive high-quality work on schedule, with clear communication every step of the way. Please review our delivery policy for more information:
Service Delivery Timeframes
Delivery times vary depending on the type of service you require. Below is a general overview of estimated timelines:
- Website Design & Development: Typically delivered within 4 to 8 weeks, depending on the complexity of the project.
- SEO Services: Initial setup is completed within 1 to 2 weeks. Ongoing optimization and reporting will continue throughout the contract.
- PPC Campaigns: Initial setup within 1 week. Campaign performance is optimized regularly, with monthly reports provided.
- Social Media Marketing: Strategy development and initial content delivered within 2 weeks. Ongoing content creation and management will be continuous.
- Content Creation (Blogs, Articles, etc.): Content delivery usually takes 5 to 7 business days per piece, depending on the scope.
- Branding and Design (Logos, Graphics, etc.): Typically delivered within 2 to 4 weeks, depending on the complexity of the design work.
Communication During the Process
We believe in maintaining clear communication with our clients throughout the project. After your project is confirmed, you will receive:
- Project Plan: A detailed plan and timeline outlining all phases of the project.
- Milestone Updates: Regular updates on progress, with opportunities for feedback and revisions.
- Completion Confirmation: Once the project is completed, we will confirm delivery and request final approval.
Delays and Revisions
While we make every effort to meet delivery deadlines, certain factors may cause delays, including:
- Complexity of the project or additional requirements.
- Delays from third-party providers (e.g., hosting, domain registration).
- Client delays in providing necessary information or approvals.
In such cases, we will promptly notify you of any changes to the delivery schedule.
For any revisions or adjustments requested after the initial delivery, we will provide a revised timeline based on the scope of the requested changes.
Final Delivery
- All final deliverables will be provided via email or through a file-sharing platform (e.g., Google Drive, Dropbox, etc.).
- For web development projects, final delivery includes the complete website handed over on your domain, along with any related files (e.g., images, videos, branding assets).
Client Responsibility
To ensure the timely delivery of services, we kindly ask that clients provide all necessary content, approvals, and feedback within the agreed-upon timeframe. Delays in receiving required materials may result in a delay in the overall project timeline.
Post-Delivery Support
After the project is completed and delivered, The Brand Indigo provides ongoing support as needed:
- Website Maintenance: Available for a separate fee or as part of a maintenance package.
- Marketing Campaigns: Continuous optimization and performance reports will be provided, depending on the service agreement.
If you have any questions about our return and refund policy, please contact us at info@thebrandindigo.com or +92 321 4966932. The team at The Brand Indigo is here to assist you and ensure a smooth experience!
