Refund and Returns Policy

Return and Refund Policy

At The Brand Indigo, we are committed to delivering high-quality digital marketing services tailored to meet your business goals. However, due to the nature of our services, we have specific guidelines regarding returns and refunds. Please read the following policy carefully:

Non-Tangible Services

As a service-based business, we provide non-tangible digital marketing services such as SEO, PPC, social media marketing, content creation, and analytics. These services are customized for your specific requirements and, once delivered, cannot be “returned.”

Refund Eligibility

Refunds may be issued only under the following circumstances:

If a service was paid for but not initiated within the agreed timeframe.
If a technical issue or error caused by The Brand Indigo prevents the service from being delivered as promised.

Refunds are not applicable for:

Completed work or services already rendered.
Dissatisfaction with results, as digital marketing outcomes can vary based on numerous external factors.

Cancellation Policy

Clients may cancel their subscription or service agreement with prior written notice, as specified in the terms of the contract. Any work completed up to the date of cancellation will be billed, and payments made will not be refunded for services already rendered.

Refund Process

To request a refund, clients must:

Contact us at info@thebrandindigo.com within 14 days of the issue.
Provide a detailed explanation of the reason for the refund request.

We will review your request and respond within 7 business days. If approved, refunds will be processed to the original payment method within 14 business days.

No Guarantees on Results

While we strive to deliver excellent results, digital marketing success depends on factors beyond our control, such as market conditions, competition, and algorithm changes. For this reason, The Brand Indigo cannot guarantee specific results or outcomes, and refunds will not be issued on this basis.